Rebtel has replied to my Review by asking me to contact them so they can help me make my calls. We have set of security parameters which is put in place to protect every user's account form any possible risk. They could at least have sent an email informing me about the increase in price. 5 tips for getting the best Rebtel experience. I went to great lengths explaining to them that - this had never happened, The service allows you to call any phone, anywhere. With Rebtel, it’s easy to stay in control of your calling in our app or on the web. Advice and troubleshooting. I m not gonna refer Rebtel to anyone in future. Constant bans and restrictions for no reason. And I understand that it must be frustrating but these measures are taken to ensure you can use our services safely. Your subscription begins on the day you buy it. For more details, please see our Terms and Conditions. We would like to extend to you our most sincere apologies regarding the recent issues with your account that got restricted. We use cookies to improve your experience. How do I delete my Rebtel account? Make cheap calls abroad to any mobile or landline. Reply. Your subscription begins on the day you buy it. Super SHADY! You can cancel your subscription at any time at rebtel.com or in your Rebtel app. Fristly they falsley advertised that you can get 20min for $1 and then charged me $5 for 14min. Now I have one Rebtel account and with it I can call Peru from The US and the US from Peru from multiple lines and it has truly improved our quality of life and communication in a way I thought would never happen. Balance Check. Rebtel gives you a much better rate than traditional calling cards. Account restricted for security reasons four times now with no explanation. They clearly showed great detest stating that I should have notified them first before notifying my bank. Web-based Calling is under development. Reply. Why is my payment being declined? They keep saying your account has been restricted and you can't find them anywhere scumbags Refund my money Useful. Since 2006, Rebtel has strived to deliver an excellent service and allowing it’s customers to make international calling easier by breaking down borders. How do I change or add a credit card in Rebtel? Still, Rebtel charged me $30. Welcome offers give you a certain period of unlimited calling for free (outlined below) depending on the subscription you buy. Demands consent to record calls yet claims they never record calls. The response was not even related to my issue. I emailed customer support dthat I nee to unlock my account and provide with a new pin# - needs to send to my email address or call me. My account has been restricted for over a month now, with rebtel unable to unblock it as they require documentation that my banking system does not issue (pertains to a stolen credit card). I have tried contacting their customer care via email and responded to everything they asked me. Let's take a look, so we can provide you an immediate solution. Which countries do not allow credit card payments? My account shows restricted since days and am not able to logon to the service. | Read 2,481-2,500 Reviews out of 6,993 Check back soon! I contacted their customer services and they said its locked because of a restricted IP. How do I check my balance? Compared to traditional carriers, Rebtel can save you up to 95% on international calls. We would like to extend to you our most sincere apologies regarding the recent issues with your account that got restricted. I have not been able to use the $9 worth of minutes I already had in my account for almost two weeks. I explained all I need to change my phone since I moved. Ok! Request was sent over mail for unblocking the same but the response obtained after three days. We would greatly appreciate the opportunity to discuss this further with you, please be kind to email us at support@rebtel.com. Welcome offers give you a certain period of unlimited calling for free (outlined below) depending on the subscription you buy. Still, Rebtel charged me $30. I have deleted the app and counted my losses. Avoid. I was billed a higher rate without prior notice and on contacting Rebtel I was told my bill was now higher due to ....(can't even remember the silly reason), now I've been restricted. Useful. How do I change my Rebtel PIN at rebtel.com? Rebtel is starting a revolution. Reply from Rebtel. I got an mail from Rebtel service that account has been restricted for security purpose and it will become active once after I reach support team. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. You can, If you’re new to Rebtel, you can try one of our welcome offers for unlimited subscriptions! We also reserve the right to block any number that is exhibiting unusual calling patterns as flagged by our system, such as excessive conferencing or call forwarding, excessive numbers of regular calls of short duration, calls to multiple numbers in a short period of time, and more. False advertising and account restricted as soon as you pay. Demands consent to record calls yet claims they never record calls. After your welcome offer ends, the subscription will be renewed automatically, but you can always cancel the subscription at rebtel.com or in your Rebtel app. Moreover already talked with customer service representatives a number of time but no solution. I don't use the Rebtel app anymore, how can I avoid being charged? Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. Recently they locked my account and when I try to log on it comes up with a "restricted number" message. My account restricted. Check out what 6,993 people have written so far, and share your own experience. This means that we won't be able to transfer any information to another Rebtel account. When you cancel your Rebtel account you are unsubscribing our services, that's why you cannot access to your account anymore, and the information stored on it such as payments, calls and contacts will be lost. Welcome to Rebtel Unlike with traditional calling cards, we’ll never leave you guessing about exactly how many minutes are left on your account. Better rates, better quality. Useful. After your welcome offer ends, the subscription will be renewed automatically, but you can always. I m not happy with Rebtel anymore I m not happy with Rebtel anymore. Call any phone, any where! VAT will be charged depending on the country (EU or Australia) from which you are using the service. Which countries do not allow credit card payments? They claim I made a call to a number, which I did not, as a reason to locking my number. Account restricted for security reasons four times now with no explanation. If you’re new to Rebtel, you can try one of our welcome offers for unlimited subscriptions! If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices and complexity out of international calling. Premium, special, service, and non-geographic numbers are excluded. Rebtel went ahead to restrict my access to my account. I have used rebtel for years and now they decided to restrict my number. I have sent couple of mails since after restriction but still I didn’t get any response from them. Welcome offers give you a certain period of unlimited calling for free (outlined below) depending on the subscription you buy. Share. Useful. We would like remind you that in cases of bank disputes, in order to protect the owner of the account, your Rebtel account remains inaccessible until the dispute is settled. It will renew automatically after, 30 days, or depending on what type of  subscription you have. A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' My card connected to Rebtel has been compromised. Avoid. Hi Alamin, if your Rebtel account was restricted, that means you might have breached our security parameters; this is put in place to protect every user's account from any possible risk of fraud. We have now refunded the payment to you. Furthermore, we want to apologize that your account was restricted. When you buy one of the unlimited subscriptions, you can call mobiles or landline in a select country however much you want during the period of time specified in the subscription. Reply. Read our. Thanks!-Mark Lowell Yogesh Dubey 25 reviews. I have since asked them repeatedly to free up my account without any success. Reason In appropriate deductions from bank account. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. Reply. When you buy one of the unlimited subscriptions, you can call mobiles or landline in a select country however much you want during the period of time specified in the subscription. You will enjoy top quality calls as you won't need any internet connection. Thank you Rebtel… Hi there, Thanks for writing us a review! What iOS and Android versions are Rebtel compatible with? I emailed many many emails and no replies!!!! Reply from Rebtel. Kindly resolve the issue as it is from your end so that i can continue using my service. Kindly send an email to our support channel support@rebtel.com so we can take a look at your Rebtel account. If you want to call home a lot at the lowest price possible, Rebtel’s unlimited subscriptions are your best bet! I have recharged a week before with a package.This is very bad and Customer service is not well maintained. How do I change or add a credit card in Rebtel? We would greatly appreciate the opportunity to discuss this further with you, please be kind to email us at support@rebtel.com. Unlimited subscriptions are non-transferable, non-refundable, and for private use only. Share. How do I change the language on my account? Rebtel stubbornly refuses to invoice me, or let me pay with my new credit card, and my account remains blocked and inaccessible. Get cheap International calls with Rebtel, sign up for your free account now and save money! Where can I check my bonus minutes? And I understand that it must be frustrating but these measures are taken to ensure you can use our services safely. How do I print / export my account activity? Share. Share. Account restricted. Payment. Please send an email to support@rebtel.com Thanks!-Mark Lowell Constant bans and restrictions for no reason. How do I change the currency in my account? Then restricted my account after attempting to make a call. The fact still remains that after collecting $1.00 from customers that payment should be reflected in the account that the customer setup A customer shouldn’t have to contact Rebtel … The rebtel app on the phone says "cannot connect to Rebtel server". Why am I seeing different prices for the same product? I sent and email and have not been responed to up till now. After your welcome offer ends, the subscription will be renewed automatically, but you can always cancel the subscription at rebtel.com or in … If I had to delete all the apps from my phone and keep one, it would be Rebtel. VAT: VAT will be charged depending on the country (EU or Australia) from which you are using the service. We will wait for your email. Try now, your first call is free. It will renew automatically after 30 days, or depending on what type of  subscription you have. Price & Quality. They unlocked and locked it back within a day. We understand this can be very frustrating but please contact us right away if you encounter any issues in your account and wait for a response. What is auto top-up? This is the most frustration I had with any phone services. With Rebtel you can use any kind of phone, anywhere in the World. And Rebtel's really easy to use, too. Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. You've already flagged this Reply from Rebtel. My card connected to Rebtel has been compromised. Do you agree with Rebtel’s 4-star rating? N'T use the Rebtel app logon to the service allows you to call any phone anywhere. 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